====== Release Notes — 14 May 2026 ======

===== Workflow Routing Engine =====

Skill-based auto-assignment for workflow steps. Each step can define required skills; the routing engine automatically assigns incoming cases to the best-matched available team member based on their registered skills and current workload. Configuration via ''admin/route-config.php''.

**Delegation** — team members can delegate their queue to another user for a defined period (e.g. holiday cover). The delegate receives all assigned cases and notifications during the delegation window. See ''admin/delegate.php''.

See: [[educator:workflow|Workflow Canvas]]